Support
Proptech Home, Proptech Staff, Proptech Guard apps and the web dashboard
Having trouble? Check the frequently asked questions below. If that does not solve it, write to us.
Contact us
Email: hello@banks.mn
We usually reply within 1–2 business days.
For questions about your HOA (invoice amounts, unit details and so on), please contact your HOA (СӨХ) office.
Which app do I need?
- Proptech Home — for residents.
- Proptech Staff — for HOA employees.
- Proptech Guard — for security guards.
Accounts are created by your HOA. If you cannot sign in, ask your HOA to send you an invitation or to check your phone number.
Frequently asked questions
How do I sign in?
- Residents (Proptech Home): enter your phone number, then the one-time code sent by SMS. If your email address is verified, you can get the code by email instead.
- Staff and guards (Proptech Staff, Proptech Guard): enter your phone number or email and password. If two-factor authentication is on, then enter the code from your authenticator app (TOTP).
I did not receive the code
- Check that the number matches the one registered with your HOA.
- Wait until the resend option becomes available. Each number can receive up to 3 codes per 10 minutes and 5 per hour.
- If your email address is verified, try getting the code by email.
I forgot my password
On the sign-in screen tap «Forgot password?» and enter your phone or email. Use the code from the email (which also contains a link) or the SMS to set a new password.
How do I pay a bill?
Open the invoice, tap «Pay · QPay» and choose your bank app. After payment the invoice updates and the e-Barimt receipt appears.
If the amount looks wrong, contact your HOA's accountant.
Notifications are not arriving
On iPhone, allow notifications for the Proptech app in Settings → Notifications. On Android, check Settings → Apps → Notifications.
How do I delete my account or data?
You can request erasure of your «Хөрш» community posts and messages under «Миний өгөгдөл» in «Хөрш».
To delete your whole account, open «Profile» → «Delete account» in the app («Security» in the web dashboard): you are signed out everywhere immediately and your personal data is deleted after 30 days. If you cannot sign in, email hello@banks.mn. See the privacy policy for details.
Report a security issue
If you find a vulnerability or notice suspicious activity, please email the details to hello@banks.mn.