Privacy policy

Proptech Home (residents), Proptech Staff (HOA employees), Proptech Guard (security) mobile apps and the Proptech web dashboard

Last updated: 3 October 2026

This policy explains what data we collect when you use the Proptech mobile apps and web dashboard, why we use it, who we share it with, how long we keep it and how you can control it. Questions? Write to hello@banks.mn.

1. Who we are and who is responsible for your data

Proptech is software for homeowners' associations (СӨХ, HOAs): mobile apps for residents, employees and security guards, plus the HOA's web dashboard. Proptech is developed and operated by Altaic Atlas (“we”).

Your HOA is the data controller for its residents' and employees' personal data. Proptech processes data on the HOA's instructions and only for the purposes described in this policy.

You cannot sign up in the mobile apps yourself — your account is created by your HOA, which sends you an invitation.

2. Data we collect

We only collect what is needed to provide the service:

Account: full name, phone number, email address, role (resident, employee, guard), HOA, apartment (unit) and membership.
Sign-in: password (stored only as a hash — we never know the password itself), one-time codes valid for a few minutes, a random device identifier generated by the app, sign-in history (IP address, device model), push notification token.
Billing: invoices, payments, e-Barimt receipts.
Content you create: service requests (text and photos), chat and «Хөрш» community posts and messages with attached photos, meter readings and their photos, guest passes, vehicle plate numbers, parking and gate access records, meeting and vote participation.
«Миний төхөөрөмж»: if you use this feature, telemetry from the smart devices you connect (readings, status).
Camera and photos: the camera is used only to take photos you choose to send and (in the Proptech Guard app) to scan QR codes. From your photo library we only receive the photos you pick.

We do not collect your location, contacts or advertising identifiers. There are no ads in the apps; we do not track you across other apps or websites, we do not sell data, and the mobile apps contain no third-party analytics or advertising SDKs.

3. Why we use your data

Providing HOA services: invoices and payments, service requests, notifications, access control (gates, parking, guests), the «Хөрш» community, meetings and votes.
Security: preventing fraud and abuse, protecting accounts, keeping an audit log.
Legal obligations: accounting and tax (e-Barimt) requirements.

We do not use your data for advertising or profiling.

4. Storage and security

Data is stored on cloud servers of DigitalOcean (our hosting provider) in its Singapore data centre, with encrypted backups. Data in transit is protected with TLS. Each HOA's data is isolated, sensitive identifiers are stored encrypted, and access is restricted to authorised personnel.

5. How long we keep data

These are the platform defaults; your HOA may shorten some of them. When a period ends, the data is deleted.

Accounting and audit records, e-Barimt receipts — up to 10 years, as required by law.
Sign-in history — up to 2 years.
Notifications — up to 1 year.
Service request photos and alarm clips — up to 5 years.
Chat messages — 2 years by default (your HOA may set anywhere from 90 days to 5 years).
«Хөрш» community posts — until deleted.
«Миний төхөөрөмж» telemetry — up to 90 days.
e-Barimt lottery data — up to 1 year (the receipts themselves are kept for 10 years).

7. Your rights and account deletion

You have the right to access, correct and delete your data. If something is wrong, contact your HOA or us.

You can request erasure of your «Хөрш» community posts and messages under «Миний өгөгдөл» in «Хөрш».

Deleting your account: in the Proptech app go to «Profile» → «Delete account», or use the «Security» page in the web dashboard. You confirm it is you with your current password (or, if you have no password, a one-time code sent to your phone or email).

As soon as you submit, you are signed out on every device and push notifications stop. You cannot sign in during the grace period.
The grace period is 30 days. During it you can cancel the request and restore access by emailing hello@banks.mn from the email address on your account (or including your phone number).
When it ends, your name, phone number, email, password, sessions, push tokens, and your «Хөрш» community posts, chat messages and photos are deleted, and the account is anonymized («Deleted user»).
Data the law requires us to keep is not deleted: payments, invoices and accounting records (for the legal period of up to 10 years), e-Barimt receipts, audit logs and HOA vote results. These are linked to the apartment (unit), not to your login.

If you cannot sign in, email hello@banks.mn from the email address on your account (or include the phone number on your account), or ask your HOA. Once we verify your identity, the request is handled the same way. Data held in your HOA's resident register is handled with your HOA.

8. Children

Accounts are for adults aged 18 and over (HOA members, residents and staff). The services are not directed to children, and we do not knowingly collect children's personal data. If you believe a child's data has been provided to us, contact hello@banks.mn and we will delete it.

9. Changes and contact

If we change this policy, we will update the date on this page and tell you about significant changes in the app or through your HOA.

Contact: hello@banks.mn